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Customer Journey

Presales
Sales
New initiatives
Support and Operations
Upsell
Customer Retention

Industry Use Cases

Customer service and support

 communication

Automated voice bots can handle common inquiries such as bill payments, plan upgrades, or technical support, freeing up human agents for more complex issues.

 Retail and service industry

Customers can check product availability, order status, or initiate returns through voice commands, enhancing convenience and reducing wait times. Guests can inquire about room availability, amenities, or request room service through voice bots, providing instant responses and improving guest satisfaction.

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Healthcare

  Appointment Scheduling

Patients can book, reschedule, or cancel appointments through voice bots, integrated with hospital systems for real-time updates.

  Patient Support

Provide information on medication schedules, wellness tips, or answer common health-related queries via voice interactions, improving accessibility.

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Financial Services

  Banking

Voice bots can assist with balance inquiries, fund transfers, or credit card payments, offering a secure and convenient channel for routine transactions.

  Insurance

Policyholders can get information on coverage, file claims, or receive updates on claim status through automated voice systems, reducing processing times.

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Educational Services

  Student Services

Voice bots can handle course registrations, provide academic information, or assist with administrative queries, enhancing student experience and administrative efficiency.

  Tutoring

Automated systems can deliver personalized tutoring sessions based on student queries, offering immediate feedback and guidance.

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Transportation and Logistics

  Shipping and Delivery

Customers can track packages, update delivery preferences, or receive status updates through voice interactions, improving transparency and customer satisfaction.

  Public Transportation

Passengers can inquire about schedules, ticket availability, or route information via voice bots, enhancing the commuter experience.

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Retail and E-commerce

  Order Management

Customers can place orders, check order status, or initiate returns through automated voice systems, offering seamless shopping experiences.

  Product information

Provide detailed product specifications, pricing, or availability information through voice interactions, aiding purchasing decisions.

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Manufacturing

  Supply Chain Management

Automated voice systems can provide real-time updates on inventory levels, shipping status, and procurement processes, facilitating efficient supply chain operations.

  Maintenance and Repair

Employees can report equipment issues, schedule maintenance, or access troubleshooting guides via voice bots, improving operational uptime and reducing downtime.

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Energy and Utilities

  Customer Support

Utility customers can report outages, check service status, or receive billing information via voice bots, improving customer satisfaction and operational efficiency.

  Energy Monitoring

Automated systems can provide energy usage insights, suggest energy-saving tips, or schedule maintenance appointments for smart meters, promoting energy conservation.

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Real Estate

  Property Management

Tenants can report maintenance issues, request property information, or pay rent through automated voice systems, improving property management efficiency and tenant satisfaction.

  Property Listings

Prospective buyers or renters can inquire about property availability, schedule viewings, or request virtual tours via voice bots, enhancing the property search experience.

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Government and Public Services

  Citizen Services

Voice bots can handle inquiries about government programs, tax information, or provide updates on regulatory changes, enhancing accessibility and efficiency in public service delivery.

  Emergency Services

Citizens can report emergencies, request assistance, or receive safety instructions through automated voice systems, ensuring timely responses and critical information dissemination.

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Legal Services

  Customer Support

Utility customers can report outages, check service status, or receive billing information via voice bots, improving customer satisfaction and operational efficiency.

  Energy Monitoring

Automated systems can provide energy usage insights, suggest energy-saving tips, or schedule maintenance appointments for smart meters, promoting energy conservation.

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Entertainment and Media

  Content Delivery

Users can access news updates, sports scores, or entertainment schedules through voice bots, providing personalized content delivery and enhancing user engagement.

  Customer Engagement

Media companies can conduct interactive polls, gather listener/viewer feedback, or offer personalized recommendations via automated voice systems, enhancing audience interaction.

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Key Features


Auto Response

Send SMS

Send Email

Phone Transfer

Automated Transcription

Language Switching
Japanese English

Voice to Text
Conversion

Phone Number
Account Management

Automated FAQ Response

Automated Reservation

Auto Recording

Call
Scoring

Real-time scoring of calls

Call Log
 
Score
Recording
Transcription
Action
Service Introduction
Follow up Phone
Instant Follow
The robot determines the next action (*) by observing the customer's emotions during the call.
  • Set call score
  • Immediate transfer to operator
  • Operator callback
  • Internal reporting based on scores
*Actions depend on workflow settings when defining requirements

Insightful and actionable analysis

Predict future sales using past performance and business data

Machine learning that trains AI models to recognize and classify objects and concepts, without having to see examples of those categories or concepts first.

Achieving automatic learning mechanism using MLOPS, AI automatically learns and restructures data.

Analyze each conversation and create more actionable reports, data, recordings, scores, and actionable suggestions

Optimize learning functions with reinforcement learning layer, learn from feedback using reinforcement learning

Capture real-time text transcription, recording, and analytics data right next to the call, improving every customer experience

Strengthening the contact center ecosystem

Customer

Stage 1

Den.AI
Voice/text bot

Stage 2

Automation
Email
Chat
SMS

Stage 3

Voice Analysis

Overwhelmingly improved operational productivity

Pricing

  • Call charges range from 50 yen to 100 yen per minute.
  • The basic monthly fee ranges from 100,000 yen to 1,000,000 yen and initial costs vary depending on the plan.
  • *3-month paid trial is available on special requests

Click here to contact us

Telephone Number
Address
〒102-0085 Chiyoda-ku, Tokyo
Rokubancho 15-2, 2nd floor
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